Customer Insights and Brand Manager

Download job description:: SQ18 26 Customer Insights and Brand Manager; Download (677Kb)

Job type:: Permanent full-time

Location:: Stadiums Queensland , Milton, Brisbane

Vacancy Reference Number:: SQ18.26

Application close:: 12/06/2026

As the Customer Insights and Brand Manager you’ll work across Queensland’s major sporting and entertainment venues to execute a portfolio wide Customer Research program that delivers comprehensive customer demographics and personas, economic impact, satisfaction ratings and informs and champions customer engagement strategies. The position is required to lead and manage a broad program of qualitative and quantitative research activities including development, procurement, implementation and interpretation of results to improve Stadiums Queensland (SQ)’s knowledge of venue users. With an eye on innovation, you will continuously refine research strategies to deliver a mix of short and long term research projects that can be used to inform strategic planning, customer service planning and provide real time results for venues to implement immediate improvements. In addition, the position is supporting a range of key marketing activities and projects to position SQ as a global leader in venue management. This will include managing and monitoring brand use, ensuring all public facing branding aligns with existing brand guidelines, and maximises visibility of organisation wide venue brands.

If this position has intrigued you and you would like to be considered for this role, please submit your application via the ‘Apply Now’ button.

As part of your application, you should demonstrate how your relevant knowledge, skills and experience will enable you to deliver the key accountabilities whilst in the role. Please include the following documents:

A cover letter;
A current resume;
Copies of mandatory qualifications required for the position; and
Referees (names and contact details of at least two referees).

At SQ, we strongly encourage applicants from all backgrounds and life experience to apply. We promote a safe, inclusive and respectful workplace, enabling all staff to feel valued and thrive in a rewarding team and culture. So you can shine through this recruitment process, please let us know if you require any additional support or adjustments, such as interpreting services, physical requirements, or assistive technologies.

Our workplace offers exciting career opportunities across some of the best entertainment facilities in the world. We manage, develop, operate and promote the use of the State's major sport, entertainment and recreation facilities and provide amazing experiences and opportunities that enrich and connect Queensland communities.

This appointment will be in accordance with all Stadiums Queensland policies and procedures.

Apply now