CRM Customer Engagement Manager
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SQ61 25 CRM Customer Engagement Mgr PD
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- Job type:
- Permanent full-time
- Location:
- Stadiums Queensland , Milton, Brisbane
- Vacancy Reference Number:
- SQ61.25
- Application close:
- 26/11/2025
The CRM Customer Engagement Manager is the custodian of Stadiums Queensland’s CRM customer data — ensuring it is accurate, complete, de-duplicated, and well-governed. By maintaining a clean and reliable CRM, the role provides the solid foundation for smarter decision-making and stronger connections with fans.
But this role goes beyond maintaining data. It brings the CRM to life — transforming information into insight and insight into action. Using customer intelligence, the CRM Customer Engagement Manager will design and execute personalised marketing campaigns directly through the CRM (email and digital touchpoints) to deepen engagement, grow audiences, and drive ticket sales.
The insights generated will inform not only ticketing strategies, but also drive community engagement, support catering initiatives, enhance corporate hospitality programs, and refine wider commercial modelling, helping SQ maximise value across every event and venue. With an eye on innovation, you will continuously refine engagement strategies to keep pace with evolving industry trends, the needs of key partners, consumers and emerging CRM trends.
This is a hands-on and future-focused role: equal parts data integrity and marketing execution, with an “always on” strategic insights lens. By bringing discipline to data, creativity to campaigns, and foresight to engagement strategies, the CRM Customer Engagement Manager will play a pivotal role in how SQ connects with Queenslanders and grows the business of live events.
If this position has intrigued you and you would like to be considered for this role, please submit your application via the ‘Apply Now’ button.
As part of your application, you should demonstrate how your relevant knowledge, skills and experience will enable you to deliver the key accountabilities whilst in the role. Please include the following documents:
- A cover letter;
- A current resume;
- Copies of mandatory qualifications required for the position; and
- Referees (names and contact details of at least two referees).
At SQ, we strongly encourage applicants from all backgrounds and life experience to apply. We promote a safe, inclusive and respectful workplace, enabling all staff to feel valued and thrive in a rewarding team and culture. So you can shine through this recruitment process, please let us know if you require any additional support or adjustments, such as interpreting services, physical requirements, or assistive technologies.
Our workplace offers exciting career opportunities across some of the best entertainment facilities in the world. We manage, develop, operate and promote the use of the State's major sport, entertainment and recreation facilities and provide amazing experiences and opportunities that enrich and connect Queensland communities.
This appointment will be in accordance with all Stadiums Queensland policies and procedures.